Bronze IT Support
  • 1 Shift per Week, 4 Hours On-site
  • 1 Day Shift per Week, 8 Hours On-site
  • Full-Time On-site Support
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Silver IT Support
  • A closer more in-touch relationship with users, we build a knowledge base.
  • Staff are on-site for a fixed period each week to deal with any support, projects, training, or maintenance.
  • A better sense of office sentiment and pain points.
  • More approachable and accessible for training to help improve user productivity.
  • The support you need when you need it.
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  • Terms & Conditions
    • All times are billed in 1-hour increments with a minimum of 2 hours onsite
    • Support covers all IT infrastructure including – Routers, Switches, Firewalls, VPNs, Wireless, UPS, Cabling, Racks, Servers, VPS, Workstations, Printers, Smartphones, as well as software installation, documentation, inventory updates, software migrations, updates, reporting vendor management, consulting and research.
    • Hourly charges for support are subject to an additional 25% charge on top of the standard charge when conducted outside of normal operating hours, where normal hours are between 9am and 6pm EST, Monday to Friday, excluding Canadian national holidays. This rate only applies to support and not to projects that are agreed on a fixed budget basis separately.
  • Projects
    • All projects estimates are based on hours predicted, but actual hours are billed. If the project hours run over the estimate, a client contact person will be notified.
  • Procurement & Vendor Management
    • 15% service and handling fee for software and hardware (dependent on if we are partners with brand).
  • Documentation
    • All pricing is also included in SLA agreement which defines the terms of software. With all SLA an NDA is also required